遗失的访谈

碰撞的团队与顶尖人才的自尊

Steve Jobs这个“遗失的访谈”里除了他早年的际遇是我们没法复制的,但关于团队和人的想法,是朴素而普世的道理:

无论开始时有多少绝妙的主意,我一直觉得团队的合作就像是……我小时候,街上住着一位独居老人。他大概80岁,看上去凶巴巴的。我算是认识他,觉得他可能会想雇我修剪一下他的草坪。有一天他说“到我车库来,我给你看点东西。”他拖出一台布满灰尘的磨石机。一边是马达,一边是研磨罐,用皮带连着。他说“跟我来”,我们到屋后捡了些很普通的石头。我们把手头倒进研磨罐,加上溶剂和沙砾。他盖好盖子,开动电机,对我说“明天再来”。磨石机开始研磨石头,第二天我又去史蒂夫·乔布斯了。我们打开罐子,看到了打磨得异常圆润美丽的石头。看上去普普通通的石头就像这样互相摩擦着,互相碰撞,发出噪声,最终变成了光滑美丽的石头。我一直用这件事比喻竭尽全力工作的团队。正是通过团队合作,通过这些精英的相互碰撞,通过辩论、对抗、争吵、合作、相互打磨,磨砺彼此的想法,才能创造出美丽的“石头”。

So we had a lot of great ideas when we started, but what I always felt that a team of people doing something that’s really believing is like…when I was a young kid, there was a widowed man lived up the street. And he was in his eighties; he was a little scary looking. And I got to know him a little bit…I think he migh pay me for cutting mow his lawn or something… One day he said “come along to my garage, I want to show you something.” And he pulled out his dusty old rock tumbler, that was a motor and a coffee can and a little band between them, and he said “come out with me”, we went out to the back, and we got some just rocks, some regular old ugly rocks, and we put them in the can with a little bit of liquid and a little bit of grits powder, and we closed the can up and he turned this motor on, and he said, “come back tomorrow.” And this can was making rack of his stones, and I came back the next day, and we opened the can, and we took out these amazingly beautiful polished rocks, err…the same common stones that go in through rubbing against each other like this, creating a little bit of friction, creating a little bit of noise, had some out these beautiful polished rocks.

And that’s always been in my mind that, my metaphor for a team working really hard on something they’re passionate about. It’s that through the team, through that group of incredibly talented people bumping up against each other, having arguments, having fights sometimes, making some noise, and working together they polish each other, and they polish the ideas, and what comes out are these beautiful stones.

 我的成功得益于发现了许多才华横溢、不甘平庸的人才。而且我发现只要召集到五个这样的人,他们就会喜欢上彼此合作的感觉,这会是前所未有的感觉。他们会不再愿意与平庸者合作,他们变得很自律,只和优秀的人合作。所以你只要找到几个精英,他们就会自己扩大团队。Mac团队就是这样,大家都才华横溢,都很优秀。
I built lots of my success of finding these truly gifted people, and not settling for being C players, really going for A players. And I found something, I found when you get enough A players, when you go through the incredible work to find you know 5 of these A players, they really like working with each other, because they never had a chance to do that before, and they don’t want to work with being C players, so they become self-policing, they only want to hire more A players. So you built up these pockets of A players and it propagates. And that’s what the Mac team was like, they were all A players, and these were extraordinarily talented people.
假如你找到真正顶尖的人才,他们会知道自己真的很棒。你不需要悉心呵护他们自尊心。大家的心思全都放在工作上,因为他们都知道工作表现才是最重要的。我想,你能替他们做的最重要的事,就是告诉他们哪里还不够好,而且要说得非常清楚,解释为什么,并清晰明了地提醒他们恢复工作状态,同时不能让对方怀疑你的权威性,要用无可置疑的方式告诉他们,你的工作不合格。这很不容易,所以我总是采取直截了当的方式,有些同事觉得从中获益良多,但有些人接受不了,但我是那种只想成功,不在乎是非的人。所以无论我原来的想法多么顽固,只要反驳我的人拿出可信的事实,五分钟内我就会改变观点。我就是这样,不怕犯错。我经常承认错误,这对我而言没什么大不了的。
I… you know, when you get really good people, they know they are really good, and you don’t have to baby people’s ego so much, and what really matters is the work, that everybody knows that and that all that matters is the work, so people are being counted on to do specific pieces of little puzzle, and the most important thing I think you can do for somebody who’s really good, and who’s really being counted on is to point out to them when their work isn’t good enough, and to do it very clearly and to articulate why, and to get them back on track. And you need to do it in a way that doesn’t call in questions about your confidence and abilities, but…leaves not too much room for interpretation that the work they have done for the particular thing is not good enough… to support the goal of the team. And that’s a hard thing to do. err…I always take a very direct approach, so I think if you talk to people who worked with me, err… the really good people have found it beneficial, some people hated it you know, but… I am also one of these people, I don’t really care about being right, I just care about success. So you will find a lot of people that would tell you that I had a very strong opinion, and they present evidence in contrary and 5 minutes later I can change my mind, because I’m like that, I don’t mind being wrong. And I admit that I am wrong a lot, doesn’t really matter to me too much. What matters to me is that we do the right thing.
爱因万江斯坦
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